Technical Support Engineer (Enterprise Team)
Core
Deliver expert-level technical support and guidance to Gong's largest enterprise customers, resolving complex issues with the Revenue AI Operating System.
Role type
Senior Technical Support Engineer (Enterprise)
Builds
Customer trust, product adoption, and operational efficiency for enterprise revenue teams.
Domain
B2B SaaS / Revenue Intelligence / AI
Deliverable
client delivery
Required skills
SQL, Snowflake, Kibana, API debugging, Python scripting, HTML/CSS, AWS, Linux, Zendesk, Jira, Salesforce, Okta, Azure provisioning, SFTP, GitHub
Preferred skills
Data visualization, cloud-based infrastructure, high-priority escalations, international team collaboration
Technologies
Gong Revenue AI Operating System, Gong Revenue Graph, Zendesk, Zoom, Snowflake, Kibana, SQL, AWS, Azure, Okta, GitHub, SFTP
Responsibilities
Diagnose and resolve complex technical issues related to product, integrations, and APIs; serve as primary point of contact for enterprise client inquiries; escalate critical issues to Tier 3 and Engineering; advocate for customer insights to influence product roadmap; document workarounds and contribute to self-service resources; mentor new team members.
Seniority
Senior, hands-on IC