Dispatch Lead
Core
Manage day-to-day transit operations (Paratransit, On-demand transit) including live troubleshooting, operational planning, and stakeholder coordination.
Role type
Senior operations lead (transit dispatch)
Builds
Real-time transit service operations for riders and drivers
Domain
Transportation / Mobility
Required skills
Real-time decision making, operational prioritization, stakeholder management, cross-functional collaboration, live operations troubleshooting, service delivery, software proficiency, adaptability, problem solving, team collaboration
Responsibilities
Proactively adjust daily operating plans based on real-time inputs, prioritize and resolve live operational issues, serve as the primary point of contact for live ops, manage relationships with diverse teams and external partners, deliver rider and driver support, triage and act on operational tickets
Seniority
Senior, hands-on IC