Senior Support Engineer
Core
Senior Support Engineer resolving complex technical and product issues for English and Hebrew-speaking customers while optimizing AI-enabled support workflows.
Role type
Senior IC Support Engineer
Builds
AI-assisted support tools, bots, and automation workflows
Domain
SaaS / Customer Support / AI
Deliverable
client delivery
Required skills
complex troubleshooting, SQL, log analysis, API testing, Hebrew, English
Preferred skills
Ad Tech domain knowledge, AI tool adoption, process optimization
Technologies
SQL, APIs, AI tools, internal support platforms
Responsibilities
Own complex technical support cases from investigation to resolution; Provide high-quality support in Hebrew and English; Act as senior point of contact for escalations; Mentor teammates on case handling; Define and improve AI-assisted tools and workflows; Collaborate with Product and R&D to resolve issues.
Seniority
Senior, hands-on IC
