Customer Benefits & Loyalty Manager
Core
Design, deliver, and optimize customer benefits, perks, and advocacy programs to drive engagement, retention, and commercial outcomes for a healthtech platform serving people with disabilities and older Australians.
Role type
Customer Benefits & Loyalty Manager
Builds
Customer benefits programs, advocacy initiatives, and compliance-integrated communication flows
Domain
Healthtech / Care and Support Services
Deliverable
product features
Required skills
Strategy and roadmap ownership, program end-to-end delivery, data-driven decision making, stakeholder management, project management, customer lifecycle expertise
Preferred skills
Experience with customer training and compliance programs
Technologies
CRM systems
Responsibilities
Own the strategy and roadmap for customer benefits and perks; Develop and execute customer advocacy strategies to generate testimonials and referrals; Embed legal, risk, and compliance training requirements into customer programs and communications; Measure program performance and demonstrate customer and commercial impact
Seniority
Mid-Senior, hands-on IC
