Team Lead Account Manager - German Market
Core
Lead a team of Account Managers to drive retention and revenue growth for a portfolio of small merchants transacting between €5K and €50K in monthly TPV.
Role type
Senior Team Lead, Account Management
Builds
Merchant retention, revenue growth, and portfolio health for small business card acceptance
Domain
FinTech, Card acceptance, Small business services
Required skills
Team leadership and coaching, Commercial performance management, Operational excellence, Cross-functional collaboration, Sales and upselling, Data-driven mindset
Preferred skills
German language proficiency
Technologies
CRM, KPI monitoring tools
Responsibilities
Lead, mentor and develop a team of Account Managers, Drive team performance against net revenue growth and retention KPIs, Monitor portfolio performance and identify opportunities to improve merchant engagement, Collaborate with Sales, Customer Support, and Product teams, Ensure balanced workload management across the team, Conduct regular call coaching sessions
Seniority
Senior, hands-on IC with people leadership
