Incident Management Team Lead
Core
Lead and develop a team of Incident Management Operations specialists to ensure safety and effective risk management across transportation operations.
Role type
Senior IC Incident Management Team Lead
Builds
Incident management processes and systems for public mobility operations
Domain
Transportation / Public Mobility / Safety Operations
Required skills
Team leadership, incident investigation, process improvement, cross-functional collaboration, judgment under pressure, training development, operational excellence
Preferred skills
Safety-sensitive live operations experience, problem-solving, communication
Technologies
None stated
Responsibilities
Lead, coach, and develop a team responsible for managing incident investigations and complaints; Monitor team performance metrics and partner with agents to drive continuous improvement; Identify skill gaps and implement targeted development initiatives; Identify gaps in existing processes and proactively drive improvements; Work cross-functionally to improve workflows and build new processes; Serve as an escalation point for complex, sensitive, or unprecedented issues
