Lead Processing Specialist
Core
Lead and support a processing team by coaching staff, resolving escalated inquiries, and improving operational procedures.
Role type
Senior IC processing team lead (via careerplan.io/jobs/4698385006-lead-processing-specialist-at-verramobility)
Builds
Internal processing operations and client service workflows
Domain
Business operations / Customer service
Deliverable
dashboards & analysis
Required skills
Team leadership, problem-solving, analytical skills, conflict management, decision-making, project management, vendor management, data collection, process improvement
Preferred skills
College experience, advanced O365 skills, reporting database skills
Responsibilities
Coach and train team members on performance gaps, resolve escalated internal and client inquiries, collect and disseminate daily metrics, partner with outside vendors, collaborate on continuous improvement strategies, oversee office operations in supervisor's absence
Seniority
Senior, hands-on IC
