Client Connect Consultant
Core
Support customers across phone, email, and digital channels with enquiries, policy updates, and servicing requests.
Role type
Client Connect Consultant (Contact Centre)
Builds
Customer service interactions and policy servicing solutions
Domain
Life insurance
Deliverable
client delivery
Required skills
customer service experience, policy servicing knowledge, problem-solving, attention to detail
Preferred skills
communication skills, interpersonal skills, passion for helping customers, willingness to learn
Responsibilities
Support customers across phone, email, and digital channels; Assist with policy enquiries and servicing requests; Deliver accurate, timely, and customer-focused solutions; Build capability across products, systems, and customer needs; Contribute to a positive team culture
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