Customer Care Consultant
Core
Provide multi-channel (phone, email, digital) customer support and sales for consumer and commercial insurance products, handling policy servicing, renewals, cancellations, and new business.
Role type
Customer Care Consultant (Inbound Sales & Service)
Builds
Customer service interactions and sales conversions for insurance policies
Domain
Insurance (Property Casualty)
Required skills
telephone etiquette, customer service, communication, problem solving, CRM system usage, MS Office, bilingual communication (English + Bahasa Melayu/Mandarin/Tamil)
Preferred skills
General Insurance certification, Health Insurance Certification, knowledge of Call Center Systems
Responsibilities
Perform voice and non-voice customer service and sales, update CRM with accurate interaction details, meet KPIs for quality and handling time, resolve customer complaints, cross-sell products, provide feedback for service improvement, assist in ad hoc projects.
Seniority
Individual Contributor