Cloud Support Engineer

Singapore 💼 Full-time🗓 2026-07-13 → 2026-10-07

Core

Second-line technical support engineer for SaaS and private cloud environments, diagnosing and resolving customer issues while collaborating with R&D.

Role type

Cloud Support Engineer (L2)

Builds

Customer-facing resolution loop for AlphaSense market intelligence platform

Domain

SaaS / Cloud Operations / AI Infrastructure

Deliverable

client delivery

Required skills

CLI tools (kubectl, awscli), Python/JavaScript scripting, GraphQL/REST APIs, MCP troubleshooting, LLM integration, alerting/logging systems (Prometheus, Grafana)

Preferred skills

AI tool fluency, multi-agent systems experience

Technologies

kubectl, awscli, Python, JavaScript, GraphQL, REST, Prometheus, Grafana, FireHydrant (via careerplan.io/jobs/8495273002-cloud-support-engineer-at-alphasense)

Responsibilities

Diagnose and resolve technical issues using logs and traces; Collaborate with L1 support and R&D teams; Maintain runbooks and knowledge base articles; Advocate for customers in internal discussions; Utilize AI tools for investigations and documentation

Seniority

Mid-level, hands-on IC

About AlphaSense

AlphaSense is maturing its security risk management program and needs a Senior Risk Analyst to be a core builder and operator of that function. You will design, implement, and mature a risk framework that spans information security, AI, and operational risk—building toward a program that is quantitative-leaning, connected to live data sources, and actionable at every altitude from service owner to executive leadership. You will establish risk identification and scoring methodologies, own the enterprise risk register, and produce risk intelligence that drives real decisions. You will also suppo