Technical Services Engineer III
Core
Support clients throughout the full lifecycle of impact.com's SaaS platform, from integration to post-launch optimization, ensuring reliability and scalability.
Role type
Senior Technical Services Engineer (SaaS)
Builds
Technical integrations and support for impact.com's Performance, Creator, and Advocate products for global brands.
Domain
Digital commerce partnership marketing / SaaS
Deliverable
client delivery
Required skills
SaaS platform support, web technologies (HTML, CSS, JavaScript, SQL, REST APIs, FTP), log analysis, root cause analysis, technical documentation, internal tool development
Preferred skills
Affiliate marketing ecosystem knowledge
Technologies
HTML, CSS, JavaScript, SQL, REST APIs, FTP
Responsibilities
Design and implement technical integrations for new and existing clients; troubleshoot complex technical issues and manage ticketing systems; partner with Onboarding, Customer Success, and Engineering teams; create and maintain technical documentation and integration guides; identify emerging issues and communicate trends to stakeholders; develop internal tools to improve troubleshooting workflows.
Seniority
Senior, hands-on IC