Solutions Architect (EST or PST)
Core
Post-sales Solutions Architect owning complete customer engagements, resolving complex technical issues, and building scalable support automation.
Role type
Senior IC Solutions Architect (Applied Engineer)
Builds
Scalable support infrastructure, automated solutions, and self-service tools for customer challenges
Domain
Voice AI / Speech-to-Text / Cloud APIs
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Complex technical troubleshooting, automation development, process improvement, technical documentation, API integration, cloud platform knowledge
Preferred skills
Speech recognition/NLP expertise, containerization (Docker/K8s), API-first product experience, support automation techniques
Technologies
Python, JavaScript/TypeScript, Rust, C/C++, AWS, GCP, Azure, Docker, Kubernetes
Responsibilities
Lead technical resolution of complex customer support escalations, design systematic improvements to support processes, create automated solutions and self-service tools, analyze support ticket patterns for product improvements, develop technical documentation and guides, collaborate with product/engineering on roadmap priorities
Seniority
Senior, hands-on IC