Service Desk Engineer, Technology
Core
Provide high-quality technical support via phone, chat, email, and self-service channels to global employees, diagnosing and resolving incidents across end-user technologies, identity, networking, and endpoints.
Role type
Service Desk Engineer
Builds
Operational stability for global employees using enterprise ITSM platforms and knowledge management
Domain
Financial services / Enterprise IT Support
Deliverable
client delivery
Required skills
Windows, Microsoft 365, Active Directory, networking troubleshooting, endpoint management, mobile device management, ITSM platforms (ServiceNow/Jira), knowledge management, root-cause analysis
Preferred skills
CompTIA A+, ITIL Foundation, HDI_SCA, Bloomberg exposure
Technologies
Windows, Microsoft 365, Active Directory, ServiceNow, Jira, Bloomberg
Responsibilities
Diagnose and resolve incidents across Mac, Windows, M365, collaboration tools, and trading apps; troubleshoot identity, networking, and endpoint issues; create and maintain knowledge base content; participate in 24/7 shift handovers; identify automation and process improvement opportunities.
Seniority
Mid-level, hands-on IC