Sr. Manager, Customer Enablement (APJ)

## Responsibilities - Own the commercial success of Databricks’ training and enablement portfolio across the APJ region. - Lead and scale a regional team of enablement experts, fostering a culture of excellence and strategic partnership. - Work closely with account executives, Professional Services engagement managers, and solution architects to position Databricks training and certification programs as a strategic investment in each customer’s data and AI journey. - Analyze and identify operational efficiencies to optimize the region's overall operational effectiveness. - Assist in expanding learner growth by devising strategies with the Customer Enablement Architect team and APJ Training partners on how to scale Databricks training. - Diagnose skill gaps and build tailored enablement roadmaps to ensure customers have the knowledge and confidence to realize the full value of their Databricks platform. ## Requirements - Proven People Management: Significant experience leading, coaching, and developing customer-facing or professional services teams within the APJ region. - Leadership Maturity: Demonstrated ability to manage through others, drive team engagement, and navigate the complexities of regional talent management and organizational change. - Sales & Enablement Expertise: Proven track record of selling and implementing learning solutions into enterprise accounts, ideally in the software or cloud technology space. - Partner Strategy: Experience managing Training partners across APJ and executing impactful partner strategies to drive scale through an indirect delivery model. - APJ Market Depth: Deep understanding of the APJ enterprise landscape, industry verticals, and cultural nuances. Lived experience managing diverse teams across this geography is essential. - Operational Rigor: Strong background in training operations and program management is non-negotiable; you should be comfortable building the "playbook" as well as executing it. - Executive Presence: Demonstrated ability to influence executive stakeholders and gain buy-in for training as a critical lever of digital transformation and ROI. - Communication: Excellent relationship-building and consultative skills with fluency in English. ## Nice to Have - None specified. ## Benefits - Reporting to the Director, Learning and Enablement. - Opportunity to influence customer retention, expansion, and top-line growth. - Collaborative environment with cross-functional teams. - Strategic role in driving the commercial success of Databricks’ learning and enablement offerings.