Service Delivery Coordinator
Core
Ensure contracted services are delivered to clients in accordance with contracts, acting as a single point of contact and aligning customer requirements with service levels.
Role type
Service Delivery Coordinator
Builds
Contracted IT services for enterprise and government clients
Domain
IT Managed Services
Required skills
contract and commercial management, service management, virtual team management, financial management, customer relationship management, reporting, continual service improvement
Preferred skills
ITIL methodologies, technical concepts and frameworks, project management
Technologies
ITIL
Responsibilities
Manage contract and commercial aspects, oversee service management and operational delivery, lead virtual teams, handle financial management, manage customer relationships, generate reports, drive continual service improvement
Seniority
Junior, entry-level IC