Service Centre Technician
Core
Diagnose faulty products, conduct quality inspections, and maintain records to improve product performance and customer satisfaction in the solar and electronic consumer goods sector.
Role type
Service Centre Technician (After-Sales)
Builds
Repaired units, quality reports, and improved service processes for customers and partners.
Domain
Renewable Energy / Solar Inverters / Electronic Consumer Goods
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Electrical Engineering knowledge, Solar Inverter installation experience, Troubleshooting, Quality Control (IQC/QC), Data analysis, Customer support, Training delivery, Process improvement
Preferred skills
Advanced degree in related field, Experience in mobile industry after-sales services
Technologies
Solar Inverters, Electronic consumer goods
Responsibilities
Conduct diagnostics, screening, and repairs on customer returns; Perform Incoming Quality Control (IQC) and periodic inventory inspections; Analyze fault trends and prepare reports for management; Handle customer queries and resolve escalations; Develop and conduct training sessions on troubleshooting and repairs; Recommend and implement process enhancements for operational efficiency.
Seniority
Mid-level, hands-on IC