Customer Service Representative
Core
Answering phone calls, booking jobs into a scheduling system, and completing office activities for an air conditioning company.
Role type
Customer Service Representative
Builds
Scheduling system entries and customer communication
Domain
Air conditioning / HVAC services
Required skills
Inbound/outbound phone handling, job booking, customer communication, team coordination, marketing support, time management, motivation
Preferred skills
Call centre experience, experience in air conditioning or related trade business, familiarity with SimPRO or Service Titan
Responsibilities
Answering phone calls, booking jobs, following up estimates and confirmations, communicating with team members about ordering and job progress, assisting with marketing activities (via careerplan.io/jobs/83b90c85-6622-4207-a25e-a8b9abb6fa1c-customer-service-representative-at-t-k-airpower-trust)
Seniority
Junior to Mid-level, hands-on IC