Customer Experience (CX) Consultant
Hybrid
Core
First point of contact for families across Australia, supporting enquiries related to bookings, enrolments, billing, and Child Care Subsidy matters.
Role type
Customer Experience Consultant
Builds
Customer support interactions across phone, email, and online chat
Domain
Education / Child Care
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, attention to detail, confidence working across multiple systems, empathy
Preferred skills
Experience in contact centre, collections, hospitality, retail, education, OSHC
Responsibilities
Assist families with billing, payments, bookings and subsidy enquiries; Respond to calls, emails and online chat enquiries; Investigate and resolve customer issues; Maintain accurate records across multiple systems
Seniority
Mid-level, full-time contract