Associate Customer Success Manager
Core
Manage a portfolio of SMB private practices as the primary point of contact for doctors and practice admins, driving re-engagement and resolving usage issues.
Role type
Associate Customer Success Manager (SMB)
Builds
Fintech and software solutions for healthcare practices
Domain
Healthcare / Fintech
Deliverable
client delivery
Required skills
outbound outreach, high-volume phone/SMS/email communication, customer reactivation, data analysis, problem-solving, account management
Preferred skills
translating complex technical concepts, managing multiple requests simultaneously, working in fast-paced early-stage environments
Responsibilities
Serve as primary point of contact for customers, handle inbound support questions, manage high volume of interactions across phone/SMS/email, proactively reach out to inactive customers to drive re-engagement, identify and resolve customer issues, track customer activity data, partner with internal teams to improve customer experience, apply repeatable customer engagement playbooks
Seniority
Associate, individual contributor
