Senior Customer Success Manager
Core
Senior Customer Success Manager responsible for the health, retention, and growth of strategic accounts, acting as a key commercial lead.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Customer retention, revenue growth, and executive relationships for strategic accounts
Domain
SaaS / Fintech / Payments / Fraud Prevention
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Renewal lifecycle management, Net revenue growth (upsell/cross-sell), Executive business reviews (MBR/QBR), Strategic account planning, Data hygiene, Problem-solving
Preferred skills
SaaS startup experience, Payments/Fraud/Fintech background
Technologies
Internal CRM systems, Business review platforms
Responsibilities
Own the end-to-end renewal process and hit retention targets; Identify and qualify upsell opportunities; Lead Monthly/Quarterly Business Reviews to communicate ROI; Secure references and case studies; Translate client needs into product roadmap insights; Maintain accurate data in internal systems
Seniority
Senior, hands-on IC