Sr. Customer Trainer

IndiaRemoteFull-time2026-11-10 → 2026-11-11

Core

Deliver virtual and in-person training on Smartsheet's no-code platform to customers and employees, coaching them to earn Professional Certification.

Role type

Senior Customer Trainer (SaaS/No-code platform)

Builds

Customer education programs and certification pathways for Smartsheet University

Domain

SaaS / Project Management / No-code collaboration tools

Deliverable

product features

Required skills

Training delivery (virtual/in-person), Instructional Design collaboration, Technical subject explanation, Project management, Global team coordination

Preferred skills

Smartsheet certification, PMI Certification, Project management experience, Experience with Smartsheet/Excel/Project/Salesforce

Technologies

Smartsheet, Microsoft Excel, Microsoft Project, Salesforce

Responsibilities

Deliver training using formal curriculum materials, Review pre-release training materials with Instructional Designers, Assist with global customer education operations and scheduling, Coach customers to earn Professional Certification

Seniority

Senior, hands-on IC

About Smartsheet

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 