Director, LTC Client Engagement
Core
Leads the Long Term Care (LTC) Client Engagement team to support policyholders, brokers, and field offices by developing strategic engagement initiatives and ensuring alignment on priorities.
Role type
Senior leadership IC (Director)
Builds
Scalable engagement strategies and client service models for Unum's closed block LTC business
Domain
Insurance / Long Term Care
Required skills
Strategic planning, team leadership, change management, cross-functional collaboration, process improvement, stakeholder management, data analysis, risk management, customer service excellence, talent development
Preferred skills
Market dynamics understanding, technical project management, negotiation, remote team management, critical thinking, adaptability
Technologies
None explicitly stated
Responsibilities
Recruit, manage, and develop a team supporting field offices, brokers, and clients; oversee the evolution of the Client Engagement model; identify emerging trends and implement scalable strategies; drive continuous improvement in workflows and customer service; provide strategic direction for new processes and systems; lead cross-functional initiatives to achieve business goals
Seniority
Director, strategic leadership & team management