Director of Client Experience
Core
Lead a care management team to deliver comprehensive home care and clinical services for older adults and their families.
Role type
Senior clinical care management director
Builds
Whole-person care plans and innovative care models for aging adults
Domain
Home care / Geriatric care
Required skills
Clinical judgment, team leadership, care planning, program development, technology collaboration, strategic planning
Preferred skills
CCM certification, Aging Life Care Association membership, home care experience
Technologies
Care management software
Responsibilities
Mentor care management professionals, establish clinical standards for assessments and care plans, oversee client experience from intake to follow-up, design and pilot new care models, collaborate with product teams on technology, contribute to organizational strategy
Seniority
Senior, hands-on IC with leadership responsibilities
