Solutions Partner Liaison
Core
Promote Total Leave digital capabilities and act as the primary point of contact for complex STD, Leave, PFL, and ADA questions, facilitating resolutions with clients and internal teams.
Role type
Senior Solutions Partner Liaison (Employee Benefits)
Builds
Self-serve digital capabilities for employee benefits and leave management
Domain
Employee Benefits / Insurance / Claims Administration
Required skills
Claims/leave experience, Total Leave digital ecosystem expertise, STD/FMLA/ADA/PFL knowledge, client relationship management, problem-solving, trend identification, SOP/procedure knowledge
Preferred skills
Unum product portfolio proficiency, change management, mentoring, influencing
Technologies
Total Leave digital ecosystem, applicable claims systems
Responsibilities
Demonstrate digital functionality to influence client adoption of self-serve capabilities; handle complex status and questions on individual claims and leaves; proactively identify and report trends impacting claims; provide subject matter expertise on leave workflows and regulations; support and mentor peers and new team members.
Seniority
Senior, hands-on IC with client-facing responsibilities
