Manager, Voluntary Benefits Claims
Core
Lead a team of professionals managing voluntary benefits claims adjudication, ensuring operational excellence and superior customer experience across multiple lines of business.
Role type
Senior Manager, Claims Operations
Builds
Voluntary benefits claims processing and customer service solutions
Domain
Insurance / Employee Benefits (via careerplan.io/jobs/836377-manager-voluntary-benefits-claims-at-unum)
Required skills
Team leadership, claims adjudication, change management, budget monitoring, stakeholder partnership, process improvement, strategic project delivery, performance management, risk management, analytical problem solving
Preferred skills
Project management, risk management, professional designations, claims system knowledge, voluntary benefits industry knowledge
Technologies
Claims management systems
Responsibilities
Manage leaders and individual contributors for multiple lines of business; ensure accurate claims adjudication per contract and regulations; monitor spending and profitability trends; champion cultural change towards customer centricity; support sales organization in acquiring and retaining business; track external partner performance and compliance.
Seniority
Senior, hands-on IC with people management