AVP, Claims Strategy and Process Innovation – Remote
Core
Strategic leader driving claims transformation, process innovation, and operational excellence for disability and absence management operations.
Role type
Senior IC strategy and process innovation leader (claims)
Builds
Scalable claims systems (FINEOS), automated processes, and future-state operating models
Domain
Insurance / Group Benefits / Disability and Absence Management
Required skills
Claims strategy, process improvement, automation, FINEOS platform expertise, operational transformation, data analytics, stakeholder management, change management, regulatory knowledge (FMLA, ADA, ERISA)
Preferred skills
Industry certifications in disability management, strong industry presence, leadership development
Technologies
FINEOS
Responsibilities
Lead strategy and roadmap for claims transformation, partner across Claims/Technology/Product/Compliance/Legal to deliver scalable solutions, serve as business lead for major system initiatives, drive process improvement and automation, establish metrics and governance frameworks, lead organizational readiness and change management, leverage data to solve business challenges, influence strategic priorities with executive leadership, build and develop high-performing teams
Seniority
Senior, hands-on IC with leadership responsibilities
