Manager, Client Success
Core
Oversees and develops high-performing teams supporting Implementation, Service, Billing, or Administration of Unum clients.
Role type
Senior Manager, Client Success
Builds
Client service solutions and operational workflows for employee benefits clients
Domain
Employee Benefits / Insurance Administration
Deliverable
client delivery
Required skills
People management, team building, project management, change management, workflow optimization, stakeholder management, data analysis, budget administration, contract understanding, negotiation, crisis management
Preferred skills
Technical skills in benefits administration, understanding of state filing and risk, cross-functional leadership
Responsibilities
Manage assigned Client Success teams and balance work volumes; Provide leadership in hiring, training, and performance management; Engage and lead change in a fast-paced environment; Develop workflow to meet specialized service and financial needs; Coordinate training, staffing, and system changes; Manage internal and external client expectations; Handle escalations from partners and clients; Track and provide metrics to management.
Seniority
Senior, hands-on IC with team leadership