Deskside Infrastructure Engineer
Core
Provide Level 2 support for desktop, endpoint, and workplace technology platforms to ensure devices, systems, and enterprise technologies remain secure, reliable, and available.
Role type
Deskside Infrastructure Engineer (Level 2 Support)
Builds
Maintains operational health of Windows-based infrastructure, user devices, and enterprise applications
Domain
IT Services / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows environment support, endpoint management, software deployment, patching, device lifecycle management, monitoring tools, ticketing systems, scripting (PowerShell/Bash), troubleshooting
Preferred skills
Automation development, knowledge article creation, incident/problem/change management processes
Technologies
Windows, PowerShell, Bash, monitoring tools, ticketing systems
Responsibilities
Monitor system performance, availability, and operational health; Support security initiatives including patching and vulnerability remediation; Develop and maintain automation and technical documentation; Participate in incident, problem, and change management processes; Collaborate with infrastructure, security, and application teams to resolve issues
Seniority
Mid-level, hands-on IC