Customer Success Account Manager, Mid-Market
Core
Help customers adopt the Samsara Connected Operations platform, drive renewals, and expand accounts in the physical operations sector.
Role type
Mid-market Customer Success Account Manager
Builds
Customer retention, renewal, and expansion for the Connected Operations platform
Domain
IoT, logistics, transportation, and physical operations
Required skills
Quota management, ROI negotiation, cross-functional collaboration, technical explanation to non-technical audiences, workshop facilitation, AI tooling usage
Preferred skills
Hardware-software integration knowledge, routing and navigation expertise, commercial trucking fleet experience
Technologies
Samsara platform, Salesforce, Gainsight, Gong
Responsibilities
Manage a portfolio of 100+ named accounts; lead ROI conversations and negotiate renewals; conduct workshops to recommend workflow changes; collaborate with Sales, Support, and Product teams; champion company cultural principles
Seniority
Mid-level, quota-carrying IC