Solutions Partner Liaison
Core
Promote Total Leave digital capabilities and act as the primary point of contact for complex STD, Leave, PFL, and ADA questions, facilitating resolutions with clients and internal teams.
Role type
Solutions Partner Liaison
Builds
Total Leave digital ecosystem and self-serve capabilities for client employees
Domain
Employee benefits, insurance claims, and leave management
Deliverable
client delivery
Required skills
digital functionality demonstration, complex claims handling, trend identification, Total Leave digital ecosystem expertise, client education, regulatory knowledge (STD/FMLA/ADA/PFL), system proficiency, peer mentoring
Preferred skills
solutions portfolio proficiency, technical claims experience, customer service, problem-solving, change management, business indicator analysis, client relationship management
Technologies
Total Leave digital ecosystem, applicable claims systems
Responsibilities
Demonstrate digital functionality to influence client adoption of self-serve capabilities; handle complex status and questions on individual claims and leaves; proactively identify and report trends impacting claims; foster continuous improvement by providing insights on digital capabilities; educate clients on products and leave workflows/regulations; support and mentor peers and new team members
Seniority
Individual Contributor, mid-level
