Customer Success Manager
Core
Manage post-sales activities for top and enterprise customers, driving adoption, satisfaction, and retention of Box's intelligent content management platform and AI features.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success outcomes, adoption of Box AI, and strategic value propositions for enterprise clients.
Domain
Enterprise SaaS / Intelligent Content Management / AI
Deliverable
production ML models
Required skills
Account management, stakeholder management, change management, product knowledge, data analysis, strategic planning, cross-functional collaboration
Preferred skills
Salesforce/Zendesk experience, DX/consulting experience, English proficiency
Technologies
Box, Box AI, Salesforce, Zendesk
Responsibilities
Manage post-sales activities for top and enterprise customers; Propose and deploy solutions and business transformation use cases; Plan and execute adoption, change management, and utilization; Conduct QBRs/EBRs to drive retention and NPS; Manage churn risk and health scores; Collaborate with sales and professional services on strategic plans; Partner with product and engineering on feature requests and bug fixes; Provide customer feedback to drive product improvement.