Service Writer
Core
Schedule rentals and maintain customer service standards for construction equipment rentals.
Role type
Service Writer
Builds
Rental operations and customer relationships
Domain
Construction equipment rental
Deliverable
product features
Required skills
Customer relationship management, Sales, Problem-solving, Active listening, Adaptability
Responsibilities
Write customer damage work orders, order parts and bill work orders, Assist the service manager to manage customer damage and internal work orders, Respond to inbound leads and guide customers through the rental process, Expand customer base by building relationships with contractors, Maintain and nurture existing customer relationships, Promptly respond to and resolve customer inquiries, requests, complaints or other communications, Develop new sales strategies and techniques to increase market share