Customer Support Specialist
Core
Provide exceptional multi-channel customer service and support to internal and external customers for EquipmentShare's rental equipment solutions.
Role type
Customer Support Specialist
Builds
Customer support interactions and resolutions
Domain
Construction equipment rental
Deliverable
client delivery
Required skills
multi-channel communication, customer service, time management, product knowledge, G-Suite proficiency, conflict resolution, active listening, organizational skills
Responsibilities
Respond to customer inquiries via telephone, chat, and email; establish and maintain professional relationships with internal and external customers; manage time to ensure productivity and turnaround times meet service standards; utilize resources to complete work accurately and efficiently; comply with company policies and state/federal laws; enhance industry knowledge through learning opportunities.
Seniority
Entry-level to Mid-level