Customer Care Specialist - French Market
Hybrid
Core
Handle B2C and B2B customer requests via phone, email, and chat for TheFork's restaurant booking platform and management tools.
Role type
Customer Care Specialist
Builds
Customer support for TheFork App, TheFork Manager, TheFork PAY, and Gift Card services
Domain
Restaurant technology / Hospitality
Deliverable
client delivery
Required skills
French (native), English (fluent), CRM tools, customer support experience, empathy, problem-solving, multitasking
Preferred skills
Additional languages, knowledge of restaurant industry
Responsibilities
Answer customer inquiries, resolve complaints, provide accurate information, follow up on requests, collaborate with internal teams
Seniority
Individual Contributor