Support Associate - Mandarin & English (Kuala Lumpur, Malaysia)
Hybrid
Core
Deliver excellent customer service and manage guest and partner needs via phone, email, and messaging across Agoda products (Hotels, Flights, Activities).
Role type
Customer Support Associate
Builds
Customer satisfaction and operational efficiency for Agoda's travel platform
Domain
Travel / Hospitality
Deliverable
client delivery
Required skills
Spoken and written English, Spoken and written Mandarin, Customer service, Active listening, Critical thinking, Attention to detail, Typing speed (35 wpm), Adaptability, Integrity
Preferred skills
Prior customer-facing experience (1+ year), Cantonese proficiency