Senior Technical Account Manager
Core
Strategic technical advisor and execution lead for enterprise and strategic brand clients, guiding integration planning, optimization initiatives, and platform performance.
Role type
Senior Technical Account Manager (B2B SaaS)
Builds
Optimized consumer shopping journeys and channel implementation strategies for brands and retailers
Domain
E-commerce / Retail Technology
Required skills
Technical account management, API/data mapping/feed architecture, Salesforce/JIRA, complex enterprise client support, root cause analysis, AI tool proficiency
Preferred skills
Solutions engineering, SaaS deployment models, cross-functional stakeholder navigation, eCommerce/retail technology experience
Technologies
Salesforce, JIRA, AI tools (ChatGPT, Microsoft Copilot, Claude)
Responsibilities
Serve as consistent weekly touchpoint for assigned clients; bridge communication between client technical teams and internal teams; develop and oversee channel implementation strategies; own resolution of complex technical issues; apply AI tools to client analysis and BAU workflows; coach and mentor less experienced TAMs
Seniority
Senior, hands-on IC with mentorship responsibilities