Customer Success Account Manager, Mid-Market
Core
Help customers adopt the Samsara Connected Operations platform, realize measurable value, and drive renewals and expansion for mid-market accounts.
Role type
Mid-market Customer Success Account Manager
Builds
Video-Based Safety, Vehicle Telematics, Apps, Driver Workflows, and Equipment Monitoring solutions
Domain
IoT, logistics, transportation, and physical operations
Deliverable
production ML models
Required skills
Quota management, ROI negotiation, cross-functional collaboration, technical explanation to non-technical audiences, workshop facilitation, AI tooling usage
Preferred skills
Hardware-software integration knowledge, routing and navigation expertise, commercial trucking fleet experience
Technologies
Salesforce, Gainsight, Gong
Responsibilities
Manage a portfolio of 100+ named accounts; lead ROI conversations and negotiate renewal terms; conduct workshops to recommend workflow changes; work cross-functionally with Sales, Support, and Product; use AI tooling to prioritize engagement and drive efficiency.
Seniority
Mid-level, quota-carrying IC