Customer Success Account Manager, Mid-Market - German
Core
Help customers adopt the Samsara Connected Operations platform, drive renewals, and expand accounts in the mid-market segment.
Role type
Mid-market Customer Success Account Manager
Builds
IoT data platform for physical operations (agriculture, construction, transportation, manufacturing)
Domain
IoT / Logistics / Fleet Management
Deliverable
production ML models
Required skills
Customer success management, quota achievement, ROI negotiation, cross-functional collaboration, technical problem-solving, workshop facilitation
Preferred skills
AI tooling usage, hardware-software integration knowledge, routing/navigation expertise, commercial trucking fleet experience
Technologies
Samsara platform, Salesforce, Gainsight, Gong
Responsibilities
Manage a portfolio of 100+ named accounts; lead ROI conversations and close renewals; conduct workshops to recommend workflow changes; collaborate with Sales, Support, and Product teams; embed company cultural principles
Seniority
Mid-level, quota-carrying IC