Customer Service Representative - Italian and English (Seasonal)
Hybrid
Core
Mediate disputes and manage complaints between buyers and sellers on an online auction marketplace for unique objects via chat, email, phone, and social media.
Role type
Customer Service Representative (Seasonal)
Builds
Customer retention and satisfaction for a global auction platform
Domain
E-commerce / Auctions / Collectibles
Deliverable
client delivery
Required skills
Italian (fluent), English (fluent), dispute resolution, multi-channel communication, empathy, analytical thinking
Preferred skills
Live chat experience, hospitality/tourism/retail background, weekend availability
Technologies
Chat, email, phone, social media
Responsibilities
Resolve complex customer queries and disputes, mediate between buyers and sellers, provide feedback to improve services
Seniority
Junior to Mid-level, hands-on IC
