Manager, Customer Success - UpMarket

New York, NYRemoteFull-time2026-11-04 → 2026-11-10

Remote

Core

Lead a team of 7-8 Customer Success Managers to drive retention, adoption, and value realization for Upmarket SaaS customers with a portfolio of $15M-$20M ARR.

Role type

Senior IC people manager (Customer Success)

Builds

Customer success teams and operational processes for B2B SaaS clients

Domain

B2B SaaS / Revenue Technology

Required skills

People leadership, team coaching, SaaS business metrics (GRR, churn, forecasting), executive stakeholder engagement, risk management, data-driven decision making, operational rigor

Preferred skills

Leading enterprise/upmarket SaaS teams, managing $15M-$20M ARR portfolios, MarTech/AdTech/SalesTech experience, Salesforce/Gainsight/Clari/Gong proficiency, scaling CS organizations

Technologies

Salesforce, Gainsight, Clari, Gong

Responsibilities

Lead, coach, and develop a team of 7-8 Customer Success Managers; Drive Gross Revenue Retention (GRR) and customer adoption across the portfolio; Partner with Sales, Product, and RevOps to align on account strategy and growth opportunities; Own portfolio forecasting, renewal inspections, and customer health reviews; Champion initiatives to improve efficiency, scalability, and forecast accuracy.

Seniority

Manager, hands-on IC

About 6sense

Series E1000 Employees

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].