Customer Support Specialist II
Hybrid
Core
Support customers and drive efficiency improvements by responsibly using generative AI tools and copilots in daily workflows.
Role type
Customer Support Specialist II
Builds
Business-ready outputs and measurable improvements in efficiency, cost, and quality
Domain
Financial services / Customer Support
Deliverable
dashboards & analysis
Required skills
Generative AI tools usage, Human-in-the-loop practices, Workflow optimization, Efficiency improvement, Cost reduction, Quality assurance
Responsibilities
Apply human-in-the-loop practices to deliver business-ready outputs, Drive measurable improvements in efficiency, cost, and quality, Use generative AI tools and copilots in daily workflows
Seniority
Individual Contributor