Customer Success Manager
Core
Lead the post-sales lifecycle, retention, and growth of Stripe users by acting as a trusted advisor and internal advocate.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer retention, account expansion, and product adoption for enterprise clients
Domain
Financial infrastructure / Payments / B2B SaaS
Required skills
Client relationship management, executive presence, technical account management, business strategy, data analysis, project management, stakeholder advocacy, complex problem resolution, target achievement, cross-functional collaboration
Preferred skills
Experience in high-growth technology companies, consumption-based business models
Technologies
Stripe platform, payments infrastructure, CRM tools
Responsibilities
Lead post-sale engagement and drive account expansion opportunities; Build and foster relationships with senior executives across business, product, engineering, and finance; Evangelize customer success stories and internal processes; Articulate customer value and drive product adoption; Perform quarterly business reviews to align on priorities and optimize usage; Advocate for customers to internal stakeholders to drive product innovation; Drive overall account health including payments performance, cost optimization, and renewals.