Customer Success Manager
Core
Strategic partner leading customer success and adoption plans for the Brightspace platform to drive measurable outcomes, operational efficiency, and long-term growth for educational institutions and companies.
Role type
Senior Customer Success Manager (SaaS/EdTech)
Builds
Customer success and adoption plans, enablement programs, and strategic alignment between customer goals and platform capabilities.
Domain
Education Technology (EdTech) / SaaS
Deliverable
client delivery
Required skills
Strategic partnership, adoption strategy design, customer health analytics, cross-functional collaboration, enablement facilitation, risk mitigation, value realization, stakeholder management, product expertise (Brightspace), industry insight.
Preferred skills
Experience in consulting or program management, knowledge of the education technology landscape.
Technologies
Brightspace
Responsibilities
Lead as a strategic partner to align customer objectives with actionable success plans; Design and evolve customer success and adoption plans; Drive value realization by identifying optimization opportunities; Lead targeted adoption initiatives to advance platform maturity; Proactively assess customer health and influence corrective actions; Drive customer communication and engagement strategies; Influence internal alignment between customers and D2L teams; Drive a structured customer feedback strategy; Influence customer lifetime value through health indicators and advocacy; Lead enablement for end users and administrators.
Seniority
Senior, hands-on IC