HR Consultant, Ask An Expert

Tennessee, TN - RemoteFull-time$98k–$115k2026-11-06 → 2026-11-10

Hybrid

Core

Expert HR consultant providing chat-based answers, live call support, and compliance projects (handbooks, policy reviews) to small business clients using AI tools.

Role type

Senior HR Generalist / HR Consultant

Builds

Employee handbooks, compliance policies, and scalable HR support processes

Domain

HR / Small Business Services

Deliverable

client delivery

Required skills

Multi-state employment law knowledge, employee handbook creation, AI tool proficiency, HR software proficiency, client communication, project prioritization, judgment/escalation

Preferred skills

Experience in ambiguous environments, agility, confidentiality

Technologies

Google Workspace, Slack, Notion, Salesforce, AI tools

Responsibilities

Answer HR questions via chat using AI, join client calls for live guidance, build and update employee handbooks, deliver compliance projects, escalate complex issues, document work and flag patterns, test new tools, support HR Partners team

Seniority

Mid-Senior (4-8 years experience)

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.