Vendor Performance Manager, APAC
Core
Operational owner for strategic vendor relationships in the Homes program, ensuring SLA adherence, performance improvement, and capacity alignment for local professionals.
Role type
Senior Vendor Performance Manager
Builds
Scalable vendor operations infrastructure and performance reporting systems
Domain
Travel / Gig Economy / Vendor Management
Required skills
Vendor relationship management, SLA oversight, data analysis (SQL, Excel), CRM proficiency (Salesforce), process optimization (Lean, Six Sigma), stakeholder management, forecasting
Preferred skills
Tech/Travel/Gig economy experience, two-sided marketplace knowledge, new program launch experience
Technologies
Salesforce, MixMax, Gong, SQL, Excel, Google Sheets
Responsibilities
Develop and track KPIs/SLAs for vendors, analyze vendor data to identify performance gaps, optimize CRM workflows and reporting, lead business reviews with vendors, align vendor capacity with business forecasts, mitigate operational and compliance risks
Seniority
Senior, hands-on IC
