Senior Vendor Relationship Manager
Core
Own and evolve Oyster's global network of external payroll partners and core compliance providers to ensure scalable, high-quality, and fully compliant end-to-end payroll delivery across markets.
Role type
Senior Vendor Relationship Manager (Payroll & Compliance)
Builds
Global employment platform enabling companies to hire, pay, and care for people anywhere
Domain
Global HR Tech / Multi-country Payroll / Compliance
Required skills
Multi-country payroll operations, vendor lifecycle management, commercial negotiation, regulatory compliance monitoring, risk assessment, SLA governance, stakeholder management, data-driven decision making, operational excellence, contract management, ecosystem strategy
Preferred skills
Experience with Employer of Record (EoR) models, knowledge of global statutory payroll standards, ability to manage complex escalations, strategic partnership development
Technologies
Payroll systems, compliance tracking tools, KPI dashboards, automation/AI reporting tools
Responsibilities
Act as Subject Matter Expert for strategic multi-country payroll partners; monitor partner SLA compliance and data payload delivery; define partner strategy, governance, and scorecards; lead commercial negotiations and contract renewals; conduct vendor compliance audits and risk assessments; manage vendor performance through executive business reviews; identify and onboard new partners to strengthen global coverage; lead high-impact escalations and root-cause analysis; advise internal teams on vendor capabilities and operational considerations.
Seniority
Senior, hands-on IC with strategic oversight
