Inbound Specialist II, Premium & Wealth
Core
Frontline specialist supporting Coinbase's highest-value customers (High Net Worth and Ultra High Net Worth) across phone, messaging, and email, resolving complex issues and building trusted relationships.
Role type
Senior IC inbound customer support specialist (Premium & Wealth)
Builds
Trusted relationships and retention for high-value crypto and traditional finance customers
Domain
Cryptocurrency, digital assets, and wealth management
Deliverable
client delivery
Required skills
Complex issue resolution, multi-channel support, root-cause analysis, product expertise, blockchain fundamentals, regulatory navigation
Preferred skills
Generative AI utilization, flexible scheduling
Technologies
Coinbase products, blockchain tools, generative AI
Responsibilities
Own inbound support for Premium and Wealth customers across phone, messaging, and email; Build trusted, long-term relationships with high-value customers; Partner with Compliance, Risk, and cross-functional teams to navigate account issues; Drive root-cause analysis by leveraging customer data and feedback; Develop and maintain deep expertise in Coinbase products, blockchain fundamentals, and the evolving crypto landscape