Technical Account Manager
Core
Drive technical success and adoption of the Netskope Cloud Security platform for enterprise customers by acting as a trusted advisor and aligning customer security objectives with product capabilities.
Role type
Senior Technical Account Manager (Cloud Security)
Builds
Customer adoption, operational maturity, and long-term retention of the Netskope One platform
Domain
Cloud Security, Zero Trust, Networking, and Enterprise IT
Deliverable
client delivery
Required skills
Cloud security architecture, network security technologies (Proxies, NGFW, SSL/IPSec, VPNs, SSO, DLP), networking concepts, MDM, Cloud APIs, scripting (Python/Perl), regulatory compliance (HIPAA, PCI, ITAR), SIEM, data encryption, executive presentation
Preferred skills
Fortune 500 customer experience, Italian language proficiency, Spanish or German language proficiency
Technologies
Netskope One, Zero Trust Engine, NewEdge network, Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, Encryption Gateways, MDM, Cloud APIs, SIEM
Responsibilities
Partner with Customer Success Managers to define and execute value realization roadmaps; Build strong relationships with customer champions and executives to guide on best practices and architecture; Coach customer teams on day-to-day operations and configuration; Conduct tenant health checks and recommend improvements to strengthen security posture; Coordinate with Support and Engineering to resolve technical escalations; Share new use cases and optimization opportunities with customers; Champion customer needs with Product Management and Engineering; Deliver executive-level status updates and summaries; Orchestrate cross-functional resources to drive adoption and retention.
Seniority
Senior, hands-on IC