Manager, Technical Services
Core
Lead and actively contribute to a high-performing team supporting clients across the full technical lifecycle, from integration through post-launch optimization and ongoing support.
Role type
Manager, Technical Services (hands-on IC with people leadership)
Builds
Client integrations, post-launch optimization, and ongoing support for a commerce partnership marketing platform
Domain
SaaS / Digital Marketing / Affiliate Marketing
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
People leadership, complex integration troubleshooting, root cause analysis, process improvement, capacity planning, stakeholder communication, web technologies (HTML, CSS, JavaScript, SQL, REST APIs, FTP), log analysis
Preferred skills
Affiliate marketing ecosystem knowledge, fast-paced high-volume support experience
Technologies
HTML, CSS, JavaScript, SQL, REST APIs, FTP
Responsibilities
Lead, coach, and develop a team of Technical Services Engineers; actively engage in complex integrations, escalations, and critical client issues; own technical support and post-integration experience; partner with Onboarding, Customer Success, Product, and Engineering; manage end-to-end issue resolution; drive proactive identification of recurring issues and operational bottlenecks; establish and enforce processes and best practices; monitor team capacity and performance metrics; contribute to tool development and internal enablement
Seniority
Manager, hands-on IC with team leadership
