Technical Account Manager Lead EMEA
Core
Lead a Technical Account Management team to transition from reactive support to proactive, self-sufficient client engagement for an incentives platform.
Role type
Senior Technical Account Manager Lead (EMEA)
Builds
Scalable processes, tools, and workflows for a SaaS incentives engine serving global brands.
Domain
SaaS / Incentives & Loyalty Platforms / API Integrations
Deliverable
client delivery
Required skills
Team leadership (10+ people), API-first platform knowledge, technical account management, process optimization, stakeholder trust building, recruitment support
Preferred skills
Experience in fast-paced/smaller company environments, familiarity with middleware platforms (Workato, Mulesoft, Zapier)
Technologies
REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), Workato, Mulesoft, Zapier
Responsibilities
Oversee day-to-day operations of the EMEA TAM team, implement systems for independent issue handling, provide hands-on mentorship, establish scalable workflows, serve as technical escalation point, support team growth and onboarding
Seniority
Senior, hands-on leadership